If you're not the bottleneck, I'm sure you know who is. Chances are the bottlenecking is because the person, whomever it is, needs help organizing themselves. Their inbox is overflowing, their calendar is a mixture of events and tasks not tended to or responded to, their workspace is disorganized; basically they are drowning in work. It's time to help ourselves and the people in our teams. We have to get out from under the weight of disorganization and communication overflow.
What is going to set you apart from your competitors is a positive customer experience. When someone is buying your services or product, the client experience starts the minute they get in touch with you for the first time and continues throughout the relationship. It is important for your client to get prompt and timely service at all times, be it from a help desk or from someone they are collaborating with. When a client reaches out to your company with a question or a meet